Returns and RMA Procedure
Need to return a part or product? Follow these steps so we can process your credit quickly.
- Get an RMA numberContact Customer Service at 800-440-6723 for a Return Merchandise Authorization (RMA) number. RMA numbers expire 30 days after they're issued.
- Pack it upInclude a copy of the original paperwork with complete documentation about the return.
- Mark the boxWrite the RMA number on the outside of the package so we can process it faster.
- Get your creditOnce we receive and inspect the return, credit is applied to your account.
Return Policy
- All returned product must be authorized for return and in sellable condition.
- Returns are subject to a minimum 25% restocking charge, and credit is applied to your account.
- Returns for credit are not accepted 30 days after the invoice date.
- RMA numbers are void 30 days after they're issued.
Have a problem with a machine instead? See service and warranty or our warranty terms.
Return Questions
How long do I have to return a part?
Returns for credit are not accepted 30 days after the invoice date, and the item must be in sellable condition with an RMA number.
Is there a restocking fee?
Yes. Returns are subject to a minimum 25% restocking charge.
How do I get an RMA number?
Call Customer Service at 800-440-6723, Monday to Friday, 8:30 AM to 5:30 PM ET.
Start a Return
Call for your RMA number.
